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Supervisory Development Program: Instructor: Dr. Tina Brush


Workshop 01: Becoming the Boss: Making the Transition      Back to Course List

Workshop 1: Becoming the Boss: Making the Transition. Moving into a supervisory/lead position is challenging but there are things you can do to ease the transition. In this workshop you will learn how to:
• Distinguish among “doing,” “managing,” and “leading”
• Target your actions to achieve your #1 priority
• Demonstrate empathy and earn trust.



Date(s): March 5, 2015

Time(s): 8:00am to 11:00am

Location: Cartersville

Fee: $89

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Workshop 02: Attitudes!      Back to Course List

Workshop 2: Attitudes! Attitudes drive behavior and behavior influences attitudes. In this workshop you will learn how to:
• Identify the elements of attitudes
• Understand the effect of attitudes on behavior
• Build positive and productive attitudes among team members
• Deal with negative attitudes on your team.



Date(s): March 3, 2015

Time(s): 8:00am to 11:00am

Location: Cartersville

Fee: $89

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Workshop 03: Communication Toolbox      Back to Course List

Workshop 5: Communication Toolbox. We tend to be poor communicators because we don’t communicate with a plan. You will learn how to:
• Identify barriers to effective communication
• Understand the impact everything you communicate has on your team
• Communicate with a plan.



Date(s): March 17, 2015

Time(s): 8:00am to 11:00am

Location: Cartersville

Fee: $89

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Workshop 04: Promote Problem Solving      Back to Course List

Workshop 4: Promote Problem Solving: Building a team of problem-solvers to achieve high performance is a challenge all supervisors face. You will learn how to:
Identify real problems instead of getting hung up on symptoms.
Promote resolution-based fact finding.
Encourage team members to adopt a problem-solving mindset.
Stop blaming, whining, and excuse-making on your team.



Date(s): March 31, 2015

Time(s): 8:00am to 11:00am

Location: Cartersville

Fee: $89

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Workshop 05: Understanding Employee      Back to Course List

Workshop 4: Understanding Employee Motivation. It’s a lot easier to influence people if you understand why they do what they do and how your actions influence their performance. You will learn how to:
• Determine what is really important to each employee and how to give them more of it
• Identify roadblocks to high performance your actions may be creating
• Act to unleash the performance potential in each of your employees.




Date(s): April 15, 2015

Time(s): 8:00am to 11:00am

Location: Cartersville

Fee: $89

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Workshop 06: Feedback that Works      Back to Course List

Workshop 7: Feedback that Works. Feedback is your most powerful tool for guiding employees and your team to high performance levels. You will learn to:
• Provide feedback that impacts future performance
• Give meaningful appreciation for a job well done
• Avoid defensive reactions when giving and receiving constructive feedback.



Date(s): April 28, 2015

Time(s): 8:00am to 11:00am

Location: Cartersville

Fee: $89

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Workshop 07: Leading Others      Back to Course List

Workshop 14: Leading by Situation. What employees need from you differs across situations and employees. You will learn how to:
• Determine if the situation calls for a confidence boost or additional guidance or both
• Assess the capabilities and motivation of employees to do what you need them to do
• Develop the ability to adapt your style to fit the situation and to know when to change styles



Date(s): May 5, 2015

Time(s): 8:00am to 11:00am

Location: Cartersville

Fee: $89

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Workshop 08: Dealing with Difficult People      Back to Course List

Workshop 13: Dealing with Difficult People. To succeed, you will have to deal with challenging personalities and behaviors effectively. You will learn how to:
• Turn difficult conversations into positive learning opportunities
• Communicate assertively
• Identify what is driving difficult behavior and redirect behavior.



Date(s): May 19, 2015

Time(s): 8:00am to 11:00am

Location: Cartersville

Fee: $89

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Workshop 09: Dealing with Disagreement      Back to Course List

Workshop 10: Dealing with Disagreement. Without conflict, there is no change. Different opinions can be a valuable tool. You will learn how to:
• Defuse anger and hurt and reduce defensiveness in conflict situations
• Identify the root causes of conflicts
• Apply effective resolution strategies.




Date(s): June 2, 2015

Time(s): 8:00am to 11:00am

Location: Cartersville

Fee: $89

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Workshop 10: Change Toolbox      Back to Course List

Workshop 12: Change Toolbox. Change is a fact of life and you regularly find yourself having to implement changes. You will learn how to:
• Reduce employees’ fear and insecurity
• Establish WIIFM for your employees
• Support employees as they navigate through the change.




Date(s): February 10, 2015

Time(s): 8:00am to 11:00am

Location: Cartersville

Fee: $89

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