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Assessment of Unit Goals for the Tutorial Center

The assessment goals shown here are specific performance targets related to the Tutorial Center's unit goals.  Each assessment goal listed below includes the year in which it was (or is being) formally assessed.

1. Based on exit surveys, 80% of students visiting the Tutorial Center will respond that they “strongly agree” that their overall experience was satisfactory. As a secondary goal, 80% of students visiting the Tutorial Center will respond that they “strongly agree” that they received the assistance they needed. (2007-08)

  • 71% of students surveyed responded that they “strongly agree” that their overall experience was satisfactory.  69% of students surveyed responded that they “strongly agree” that they received the assistance they needed.  Since our target satisfaction levels were not met, we decided to repeat this survey in a subsequent assessment as we gradually improved our services.

2. As part of GHC's first pilot program of advising for academically at-risk students, 25% of students on Academic Warning who participate in first advising session with a tutor will continue to utilize the various tutorial services.  As a secondary goal, Academic Warning students who participate in an initial advising session will utilize tutorial services at least twice more during the semester they are required to make initial contact. (2007-08)

  • In Fall 2007, 32% continued to utilize tutorial services.  In Spring 2008, 15% continued.  For the Academic Year 2007-08, a combined 23% continued to utilize tutorial services. At the end of the pilot year, a different approach to advising for at-risk students was taken and the Tutorial Center was no longer the first point of contact for advising such students.  Hence, this assessment was not repeated.

3. Based on exit surveys, 80% of students visiting the Tutorial Center will respond that they “agree” or “strongly agree” that their overall experience was satisfactory.  As a secondary measure, 80% of students visiting the Tutorial Center will respond that they “agree” or “strongly agree” that they received the assistance they needed. (2009-10)

  • 92% responded they “agree” or “strongly agree” that their overall experience was satisfactory. 94% responded that they “agree” or “strongly agree” that they received the assistance they needed.  Due to low response rate, we decided to repeat this survey but make it available in a different way in a subsequent assessment.

4. Students required to participate in Regents’ Reading tutoring will improve their Regents’ Test score by a minimum of 5 points. (2009-10)

  • 44.5%  increased by 5 or more points.  Since GHC received an exemption from the Regents' Testing program in Spring 2010, this assessment was not continued.

5.  Based on exit surveys, 80% of students visiting the Tutorial Center will respond that they “agree” or “strongly agree” that their overall experience was satisfactory.  As a secondary measure, 80% of students visiting the Tutorial Center will respond that they “agree” or “strongly agree” that the Tutorial Center is adequately staffed. (2010-11)

6. 85% of students enrolled in Math 0099 who participate in 5 or more tutoring sessions will pass the Math Compass exit exam. (2010-11)

Page last updated: October 6, 2010