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BC Collaborate Participant's Guide

Top 5 Most Frequently Asked Questions

Check back here for an updated Top 5 Most Frequently Asked Questions list. If you have an issue not listed below, search the Collaborate Knowledgebase
 
1. Do I need a login to use BB Collaborate?

Nope! Just click on the link that your professor/meeting leader provides.

2. I'm having audio/video issues - help!

​If you can't transmit or receive Audio/Video in Collaborate, try running the Audio Setup Wizard and checking your Camera settings. If this doesn't work, try unplugging any external speakers and running the Wizard again. If you still have no luck, restart Collaborate. For more information, check the Collaborate Knowledgebase.

3. Do I have to use Collaborate from a certain place?

​No, Collaborate lives online. You can use it from any computer anywhere as long as Java is working ok.

4. Where do I find the link to enter a session or to watch a recorded session?

Your professor/meeting leader will provide you these links via email or by posting them in D2L.

5. Java won't let me into Collaborate. What should I do?

​If you're having Java problems and you're a student using your personal computer, make sure that you have rub all system updates and that Java is updated. You can always download the latest version of Java for free. If you're a GHC employee having Java problems please contact one of GHC's I.T. offices.

 

Page last updated: August 7, 2013