Georgia Highlands College

Introduction

The Information Technology Department is responsible for the support of complex systems that provide delivery of a variety of electronic information to the Institution of Georgia Highlands College. This information and the systems that provide this data are vital to all faculty, staff, and students. Information Technology has become the central nervous system for how business is conducted in nearly every facet of operations at Georgia Highlands College.

In order to maintain these systems and standards and yet still provide the environment for innovative growth in the area of technology, there must be an effective plan for guiding the planning, management, and assessment of these technologies. This plan will serve as the living mechanism for insight into this complex process of managing Information Technology. The framework for how Information Technology is organized and strategic planning interwoven into the process will be explained here. This document will overview the structure of the Information Technology Department, the mission and purpose of Information Technology, the strategic planning process that is conducted, the governance in which technology at Georgia Highlands College must operate, annual strategic goals for technology, and assessment of progress towards these goals.

Plan Outline:

IT Mission, Purpose, Goals: Information Technology performs work in support of college missions and goals set forth in the Institution's Strategic Plan. This section describes Information Technology's unit purpose and strategic goal statements of operation.

IT Overview: It is critical to understand the environment in which technology exists. The overview presents the manner in which Information Technology functions at Georgia Highlands College.

IT Organization: Similarly, this section describes the different units and their responsibility within Information Technology. These functional areas are responsible for carrying out the goals and objectives of Information Technology.

Planning: Planning is probably the single-most important aspect of Information Technology. Without it technology will run rampant and simply grow into a tangled mess. Effectively organizing all the separate functions of technology into one comprehensive plan is crucial for optimal management.

Governance: Another fundamental piece of the strategic plan, the governance process at an institution is vital for implementation and success of plans and goals. The appropriate channels and processes must be undertaken to achieve the expected outcomes of the plan.

Strategic Goals and Assessment: This section of the plan is the location where annual changes will be made to the strategic direction of Information Technology. Here specific goals for technology are planned, expected results anticipated, and an assessment plan for identifying successes reported.

Objectives for Information Technology: Through various methods each year the Information Technology Department identifies a list of important projects that they believe are of high importance and will result in significant improvements for the institution.

Department / Division Area Objectives: In an effort to fully assess the technology needs of the institution, each department or division is asked to complete a technology strategic planning form. This form allows these units to request or provide information to the IT Department that would assist them in accomplishing their missions.

Conclusion: In summary, details of the outcomes to these technology goals will be presented here. This may include changes to the process or a new direction desired by the Institution. Otherwise, it will simply draw conclusions to the strategic plan in general.



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