Module 1: Self Leadership – Manage Your Time, Stress, and Your Emotions. Great leaders start with leading themselves. Your behavior serves as a model for others so make it a good one.  You will learn how to:

• Identify your priorities and regain control over your time
• Identify your typical response to setbacks and take steps to bounce back productively
• Understand the role your emotional strengths and challenges play in stressful situations
• Identify negative stress and avoid negative consequences.   

Module 2: Creating a Culture of Accountability. Building a sense of ownership and accountability among employees is a top priority for all organizations. You will learn how to:

• Empower yourself and others through accountability
• Recognize and break down roadblocks to accountability
• Develop a solutions orientation
• Demonstrate and coach to bring out accountability in others.

Module 3: Building a Culture of Trust.  Trust is at an all-time low in most organizations.  Without trust, leaders cannot respond to the volatile changes their organizations face and sustainable competitive advantages will not be realized. You will learn how to:

• Develop the Trust Triangle: Rapport, Credibility, and Respect
• Engage in relational communication
• Avoid mistakes and conflicts that result from misinterpreting others or ineffective listening
• Influence and motivate others to first-rate performance

Module 4: Harnessing the Power of Diversity. Our workforce has never been more diverse. Different generations, cultural backgrounds, and different personalities present challenges that can be turned into opportunities. You will learn how to:

• Appreciate the diversity in your workforce and turn it into a competitive advantage
• Lead to include rather than exclude
• Identify the impact different personalities have on our behavior and attitudes toward each other
• Understand and manage the Generational Divide.

Module 5: Dealing with Performance Challenges.  Managers often focus on performance results instead of the behaviors that lead to these results, making it difficult to know how to turn problem employees into successful contributors. You will learn to:

• Understand what drives behavior at work and how to respond to typical challenging behaviors and attitudes
• Identify performance gaps, the causes of these gaps, and obstacles to achieving desired performance results
• Determine whether training or coaching is required to address the performance gap
• Successfully part ways with employees who fire themselves.

Module 6: Effective Training on the Job.  Most on the job learning occurs as a result of informal training efforts that may not based on how adults learn best. In this workshop you will learn how to:

• Deliver informal training based on how adults learn
• Identify goals for your informal training efforts
• Identify and manage learning opportunities utilizing Situational Leadership
• Determine employee progress and make adjustments to your plan as necessary.

Module 7: Coaching - Energizing and Enabling High Performers. Coaching is the most important skill for 21^st century leaders. You will learn to:

• Distinguish between training, coaching for improvement and coaching for development
• Utilize critical coaching skills
• Add value through coaching employees to assume higher levels of responsibility
• Utilize the “inside-out” method of coaching.

Module 8: Enable Employees through Effective Problem Solving and Decision Making.  To make effective decisions, you must utilize employees’ knowledge and experience so you address the real issues and take appropriate action.  You will learn to:

• Achieve dialogue and learning through constructive contention - ensure the right information is available and the right solution is implemented
• Utilize critical thinking skills - ask the right questions, challenge assumptions and see other viewpoints with clarity
• Tap into creative insights of employees
• Utilize the Six Thinking Hats approach to problem solving and decision making.

Module 9: The Power of Persuasion and Influence – Leading Without Authority. 21^st century leaders rely more on persuasion and influence than ever before. You will learn how to:

• Understand the psychology of persuasion and influence – the conscious and subconscious triggers that influence the decision making process, behaviors and reactions.
• Identify your sources of influence and develop skills to increase your ability to lead without authority
• Gain commitment through fostering cooperation and collaboration
• Become an adaptive leader who can create clarity, vision and build mutual trust

Module 10: Creating a Culture of Teamwork. Being a contributing member of a team and assuming team leadership roles are responsibilities all employees have in 21^st century organizations.  You will learn how to:

• Incorporate characteristics of high performing teams into your teams
• Identify contributions members can make and ensure necessary team role behaviors occur
• Successfully create a spirit of “teamwork” to align members with team goals
• Maximize the potential outcomes of your teams.

Workshops provide: Hands-on, structured experiences focused on skills … Opportunities to practice job-related application of skills … Self-assessments of current skill level … Personal Development Plans to be implemented on the job