FREQUENTLY ASKED QUESTIONS
If you are having trouble accessing your email account following the December username/email change, please go to http://highlands.edu/bannerportal.htm and click on the Schedule/Bill link. That will display your schedule and your email password is at the bottom. If you still experience problems, please contact the IT dept.
What is my email address/password?
You can find out your email address and password by printing your schedule/bill. The information you will need to access your email will be printed under the section labeled Account Information (see below). Your email address will be your username@student.highlands.edu.
How do I check my email?
Your email can be read via the web at http://mail.highlands.edu/student
How do I use webmail?
Tutorials on using webmail can be found here: http://mail.highlands.edu/data/openwebmail/help/en/index.html
I'm not getting emails from my professors.
The most common reason for this is that you are either forwarding your email to an invalid address or you are forwarding it to an Internet Service Provider (ISP) who doesn't accept forwarded messages. Many ISP's consider forwarded messages SPAM and do not allow them to be delivered. Since we can't guarantee that your ISP will accept the messages we highly recommend that you disable message forwarding.
To remove your forwarding, log onto your email account and click on the preferences button.
Remove everything from the "Forward mail to:" line, scroll to the bottom of the page, and press the "Save" button.
Can I use my laptop on the Georgia Highlands network?
Yes. Please bring your laptop to the IT department on either the Rome or Cartersville campus.
What username/password do I use with the wireless?
You will use the same username/password that you use to access your email. You will need to stop by the IT department on the Rome or Cartersville campus so that we can setup your username/password for wireless access. You can also send an email to rt@highlands.edu from your Georgia Highlands College email account requesting wireless access.
Why doesn't my username/password work for wireless access?
You will need to stop by the IT department on the Rome or Cartersville campus so that we can setup your username/password for wireless access. You can also send an email to rt@highlands.edu from your Georgia Highlands College email account requesting wireless access.
Does Georgia Highlands College have wireless on the SPSU campus?
Yes. Students can use SPSU's wireless network with their GHC network username and password. There is an SSID of 'ghc' which uses a web based authentication mechanism and your Highlands credentials. All you need is a wireless client, which you can get from SPSU's helpdesk in building H.
If you have done these and are still having problems, please call us at 706-295-6775 or 678-872-8086. You can also email us at rt@highlands.edu.