How To's: Contents (updated 2007)
1. New to the College
2. Passwords and network access
3. Class rolls and grades
4. Course management in SCORE
5. Managing e-mail in Outlook
6. FAQ's about e-classrooms
7. Changing passwords
8. Firefox setup for Banner
9. Managing Files
10 Access Outlook from Home
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New to the college
The New Employee Guide to IT Services on the Intranet area at the Georgia Highlands site is a great general reference.

You can also check the "Part-Time faculty" section of this site for basic information about what you'll need to manage courses and communications at the college.

Passwords and network access
To access the campus network and carry out online course management you must first obtain various logons and passwords. You need different usernames and passwords to access and log on to each of the following:

1. GHC network, for on-campus access,
2. SCORE for class management tasks, including class rolls and final grades,
3. Intranet for BANNER access.

The Logon, & Password Matrix describes the location and function of the GHC network, SCORE, and the Intranet, and explains how and where you can obtain your logon and password information.

Class Rolls, Grades & Logons
After you have obtained the correct logon and passwords, you will need to access an area called the SCORE to manage your course.

Course management with SCORE
Faculty can access class rolls, manage classes & enter final grades online using "SCORE."

This step-by step How-To guide explains the process.

How to send email to class from within SCORE (this is a .doc file).

Managing e- Mail in Outlook
Managing Outlook e-mail more efficiently:
1. set a recurring reminder to delete messages;
2. automatically emptying deleted items folder;
3. archiving messages;
4. move messages to personal folder.

FAQ's about Cluster Labs

Changing Passwords
What should you do if you want to change the logon password you use to access the GHC network *before* you are prompted to do so? You can change your network password via your laptop, any classroom PC, or an instructor workstation PC.

You can only change your password when you are connected to the college network.

Windows XP
1. Log on to the GHC network.
2. Wait until your Personal Settings appear.
3. Press Control-Alt-Delete
4. The Windows Security dialog dialog appears.
5. Click the "Change Password" button.
6 The Change Password dialog appears.
7. Enter your old and new password in the appropriate boxes.
8. Click OK, and follow the onscreen instructions.

Banner/Advising

If your BANNER password has expired (BANNER passwords expire after 120 days) you will need to follow the following instructions on the GHC Intranet to re-set it. (You need to know the GHC Intranet logon username/password to access this document.)

Set up Firefox for Banner
After launching the Mozilla Firefox browser
Click on Tools
Click on Options
Select Web Features on the left hand side bar
Click on Add Site
Enter ==> floyd.edu <=== into the popup text field
Select OK
Select OK (again)

9. File Management
For an excellent overview of understanding your computer's filing system and organizing your files and folders, read the article at GPC's Training and Communications site: Click the link for the "WindowsXP File Management" handout. It is a 6 page PDF document.

A. Naming Conventions.
Each semester you will probably produce and save many files on your laptop, and perhaps on a home PC. It is important to establish a system of naming your files. Such a system greatly facilitates locating a particular file long after you created it.

Your choice of a naming system is up to you, but try to keep names short by abbreviating, avoid using caps, and avoid spaces. For example, this document is called "filemanxp." Some people include the date in the file name, but this is unnecessary because windows always lists files by the date they were created.

B. Files and Folders
It is good practice to group related files together in folders. For example, I have a folder "Courses," inside of which are folders for each course I teach. Storing files if folders makes them easier for you, and faster for the computer to locate.

Windows provides a convenient folder for you to store your documents called "My Documents." It is good practice to store your folders and files in it. It is not good practice to store files on your computer desktop, where they will quickly overwhelm you both!

C. Backing up files.
You should also develop a good strategy for storing and backing up important files. It is not good practice to save files you wish to keep only to your laptop hard drive (the "C" drive). Hard disks die. Do not use floppy disks, period.

Back up important files to your space in "Users" on "warehouse" (the "H" drive). Warehouse is a big storage space you can access from any PC when you log on the the GHC network while on campus. To access Warehouse from home, you need to set up a Virtual Private Network.

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File Management Cont'd
If you are working on your GHC laptop or on a PC at home, you should certainly save your work frequently to the hard drive. But it is good practice to save a copy of your work on removable media such as flash drives, which plug into the USB slot found on all modern PC's.

The PC's on the Cartersville campus have CD RW drives, which means that you can also back up your work to a CD. However, you should only do this after you have backed up your work on removable media, and on Warehouse, the H drive.

D. Accessing the H drive
Faculty laptops may have desktop shortcuts that take you directly to your folder on the H-drive at "warehouse/users/yourspace."

There is also a shortcut to your H-drive space when you log on to the network in one of the Cartersville classrooms. Be careful not to click the "Z-drive" shortcut, which is for students.

E. How to Map your H-drive

To acess the H-drive if there is no shortcut on the desktop (i.e. from an instructor PC), do the following:
1. Click "Start"
2. Right-click and hold mouse button down on "myComputer."
3. Select "Map Network Drive" from the pulldown menu.
4. Select H from the drive pulldown menu.
5. Click "Browse."
6. Click + sign next to "Floyd."
7. Click + sign next to "Warehouse."
8. Click + sign next to "Users."
9. Click on your folder (example:"asmith").
10. Press "OK."
11. In "Map Network Drive" window, click "Finish."
Your H-drive folder opens, and you can drag or save files or folders containing files to it.

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How to Access Outlook from Home

(Now that the Network Has Changed)

I know with all of the network changes over the last few weeks many of us have had trouble accessing Outlook from home and have had to resort to using web access to read our email. I finally found/figured out how to fix this yesterday and thinking that many of you were probably in the same boat, the technical trainer in me would not rest until I sent out some information about how to get around this problem.

Below are the steps for setting up a VPN (virtual private network) connection which should allow you to access Outlook and your personal folder on the H: from home and get rid of that message about the exchange server being unavailable. Of course if you have questions or things are not working, go to computer services and have THEM fix it :-)

Setting Up A VPN

I. For a number of reasons (accessing the H:, etc.) you may already have a VPN setup.

To see if you do, click Start, Settings, Control Panel, and double-click the Network and Dialup Connections icon. If you have an icon labeled Floyd College VPN you already have a VPN connection. If this is the case, you will need to update your IP address. Right-click the VPN icon and click Properties. Under the General tab in the field labeled Host Name and IP Address, change the IP address to 168.30.223.15 and click OK. (If you don’t already have a shortcut to your VPN on your desk top go to number 11 below). Then skip to number III.

II. If you do not already have a VPN setup, you will need to create one.

1. Click on Start.

2. Click Control Panel.

3. Click the Network and Dialup Connections icon.

4. Double-click the Make New Connection icon.

5. Click Next.

6. Choose the 3rd option down from the top reading Connect to a private network through the internet and click Next.

7. It is an option to automatically dial in to Rome or Cartersville by clicking on the VPN icon. However, I have had problems with this option. Therefore, I suggest choosing the Do not dial the initial connection option and click Next.

8. In the box provided, type in the IP address 168.30.223.15 and click Next.

9. Choose the option Use for all users and click Next.

10. In the box provided, type in Floyd College VPN and click Finish.

11. Click on Cancel to close the box prompting you to log on. This puts you back to the Network and Dial up Connections window.

12. Right-click on the new Floyd College VPN icon and choose create shortcut.

13. Click Yes to place the shortcut on your desktop.

III. Connecting to the network

1. Dial in to Cartersville or Rome as usual by clicking the dial in icon

2. Once you have signed on and have the little computer to computer icon showing on the bottom right-hand corner of your screen showing you are online, go back to your desktop and double-click the shortcut to Floyd College VPN icon (that you just put there).

3. A login box displays. Login with your user name and password and click Connect.

4. Another little computer to computer icon will display on the bottom right-hand corner of your screen. You should now be able to access Outlook and/or other network drives such as the H: where your personal folder resides.

5. To log off the network, right-click the first computer to computer icon and click Disconnect just like always. This terminates the dialup connection and the VPN.

6. As of right now, if you are having trouble accessing Outlook from home you will always need to dial in as usual and then open your VPN connection (double-click the VPN icon on your desktop and login) to open up the Outlook program and avoid the “exchange server unavailable” message.

Provided by:

Dana Pergrem
Communication Dept.
Social & Cultural Studies Division
Floyd College
Rome, GA