Assessment - Form 1

Georgia Highlands College Goal Assessment Report Form

Unit/Team: Office of the Registrar	Reported By: Sandie Davis
Date Submitted: June 1, 2006	Assessment Period: 2005-2006
Related College Goal: Provide student services that meet the needs of our population; be innovative in our approach to teaching, learning, and support services; use technology as a teaching and learning tool.
Unit/Team Goal: The Office of the Registrar will be an efficient, customer-centered avenue through which GHC students access their records, register for classes; and, ultimately, meet their educational goals.
Expected Outcome: Students will utilize on-line registration
Outcome Assessment: Electronically monitor the number of students utilizing on-line registration
Performance Targets: Primary Target: 40% of the total number of students registering in a semester will utilize on-line registration Secondary Target:
Summary of Data Collected (Performance Results): Primary Target: 48% of students registered on-line for Summer 2006. 43% of students registered on-line for Fall 2006 Secondary Target:
Recommended Actions:
Date: Follow-up on Recommended Actions:

Assessment - Form 1

Georgia Highlands College Goal Assessment Report Form

Unit/Team: Office of the Registrar	Reported By: Sandie Davis
Date Submitted: June 1, 2006	Assessment Period: 2005-2006
Related College Goal: Provide student services that meet the needs of our population; be innovative in our approach to teaching, learning, and support services; use technology as a teaching and learning tool.
Unit/Team Goal: The Office of the Registrar will be an efficient, customer-centered avenue through which GHC students access their records, register for classes; and, ultimately, meet their educational goals.
Expected Outcome: The Registrar’s office will provide sufficient training opportunities for customer service representatives
Outcome Assessment: Monitor the number and survey the success of sessions dedicated to training customer service representatives in Office of the Registrar procedures
Performance Targets: Primary Target: At least six training sessions will be provided for new customer service representatives during their first six months of employment Secondary Target: 90% of new customer service representatives completing training sessions will be satisfied with the quality of training provided
Summary of Data Collected (Performance Results): Primary Target: Six training sessions were provided for employees in their first six months of employment. Secondary Target: 100% of employees were satisfied with the quality of the training sessions.
Recommended Actions:
Date: Follow-up on Recommended Actions:

Georgia Highlands College Goal Assessment Report Form

Unit/Team: Office of the Registrar	Reported By: Sandie Davis
Date Submitted: June 1, 2006	Assessment Period: 2005-2006
Related College Goal: Provide student services that meet the needs of our population; be innovative in our approach to teaching, learning, and support services; use technology as a teaching and learning tool.
Unit/Team Goal: The Office of the Registrar will be an efficient, customer-centered avenue through which GHC students access their records, register for classes; and, ultimately, meet their educational goals.
Expected Outcome: CAPP utilization by faculty and staff will increase.
Outcome Assessment: The Office of the Registrar will monitor the monthly Utilization Report.
Performance Targets: Primary Target: The number of CAPP compliance reports submitted online will increase by 50%. Secondary Target:
Summary of Data Collected (Performance Results): 949 CAPP compliance requests were processed via the web from August 1, 2004 through July 31, 2005. 1465 CAPP compliance requests were processed online from August 1, 2005 through July 11, 2006. This is an increased utilization rate of 65%.
Recommended Actions:
Date: Follow-up on Recommended Actions: