Assessment  Form

 

Georgia Highlands College Goal Assessment Report Form

 

Unit/Team:  Information Technology

Reported By: Jeff Patty

Date Submitted: 5/30/06

Assessment Period: 2005-2006

 

Related College Goal:   

Be innovative in our approach to teaching, learning, and support services

 

 

 

Unit/Team Goal: 

The Information Technology Department provides technological services that support the computing needs of the institutions academic and administrative functions.  Furthermore, the Information Technology Department enhances the teaching and learning process for students, faculty and staff by researching, developing, implementing, and facilitating diverse and effective delivery systems through the use of new technologies.

 

 

 

 

 

Expected Outcome: 

The Information Technology Department will enhance online services for students by improving website reliability.

 

 

 

 

 

 

Outcome Assessment:

The Information Technology Department will measure quarterly web statistics for broken link counts to ensure maximum operability of the college web site.

 

 

 

 

 

 

Performance Targets: 

Primary Target:

From a random sampling of 3000 college links, Information Technology will maintain < 4% ratio of 404 (page not found) errors for the GHC website.

 

Secondary Target:

Of the 4% of those broken links found, < 2.5% will be from internal college links.

 

Summary of Data Collected (Performance Results):

 

        Primary: We met our goal with a percentage of 1.87% of broken links.  Sample size was 2994.

Secondary: We also met our secondary goal as internal broken links were maintained at 1.6%.

                 

 

 

 

 

 

Recommended Actions:

 

 

 

 

Assessment  Form

 

Georgia Highlands College Goal Assessment Report Form

 

Unit/Team:  Information Technology

Reported By: Jeff Patty

Date Submitted: 5/30/06

Assessment Period: 2005-2006

 

Related College Goal:  

Maintain efficient and effective administrative services to support the instructional and community outreach programs of the college

 

 

 

Unit/Team Goal: 

The Information Technology Department provides technological services that support the computing needs of the institutions academic and administrative functions.  Furthermore, the Information Technology Department enhances the teaching and learning process for students, faculty and staff by researching, developing, implementing, and facilitating diverse and effective delivery systems through the use of new technologies.

 

 

 

 

 

Expected Outcome: 

The Information Technology Department will improve resource utilization by providing viable technology for users through the execution of the college’s Technology Replacement Plan.

 

           

 

 

 

 

 

 

Outcome Assessment:

Analysis of reports from the Information Technology Inventory System will be reviewed for achievement of expected outcomes.  Furthermore, IT will replace the aging fleet of 10 megabit hubs to ensure dependable and robust operation of its network.

 

 

 

 

 

 

 

Performance Targets: 

Primary Target:

Based on inventory analysis, Information Technology will replace all systems four years of age or older per the Technology Replacement Plan.

 

Secondary Target:

25% of the HP AdvanceStack hub that are in service will be replaced annually.

 

 

Summary of Data Collected (Performance Results):

Primary.  Employee fund   100% of all qualifying desktop computers deemed replaceable and 4 years old or older have been replaced (97 total computers).  80% of all eligible laptops are in the process of being replaced.  Funding for all qualifying faculty laptops has been released and 101 laptops have been ordered.  Additional funding from next year’s funds is required to replace the remaining 20% of eligible laptops (15 administrator laptops and 10 staff laptops).  Student fund This fund was used to upgrade student networking equipment this year.  All eligible computers (66 desktops and 34 laptops) will have to be replaced our of next year’s funds. 

Secondary.  Advanced Stack Hubs We have replaced 28 of these hubs this fiscal year giving us a 31.5% reduction in inventory.

 

 

 

 

 

 

Recommended Actions: Despite meeting target goals, due to on-going budget concerns we will continue to assess this measure for another year to ensure that adequate funding is available from year to year for these different equipment categories and funding sources.

 

 

 

Assessment  Form

 

Georgia Highlands College Goal Assessment Report Form

 

Unit/Team:  Information Technology

Reported By: Jeff Patty

Date Submitted: 5/30/06

Assessment Period: 2005-2006

 

Related College Goal:  

Maintain efficient and effective administrative services to support the instructional and community outreach programs of the college

 

 

Unit/Team Goal:  The Information Technology Department provides technological services that support the computing needs of the institutions academic and administrative functions.  Furthermore, the Information Technology Department enhances the teaching and learning process for students, faculty and staff by researching, developing, implementing, and facilitating diverse and effective delivery systems through the use of new technologies.

 

 

 

 

 

Expected Outcome:

The Information Technology Department will provide a reliable level of service and support to the user community.

 

           

 

 

 

 

 

 

Outcome Assessment:

Data obtained in the Information Technology “Magic” Ticketing/Tracking Database will be used to analyze achievement of reasonable support levels.

 

 

 

 

 

 

Performance Targets: 

 

Primary Target:

90% of all tickets will be resolved within their assigned priority timeframes.

 

Secondary Target:

Priority classifications of 1 or 2 will be resolved with < 10% of priority violation.

 

 

Summary of Data Collected (Performance Results):

Primary: 96.44% of all tickets in this fiscal year to date were resolved and closed within their assigned priority level. 

Secondary: Only 1.32% of priority 1 & 2 tickets were not resolved and closed in their assigned priority level.

 

 

 

 

 

 

Recommended Actions:

 

 

 

 

Assessment  Form

 

Georgia Highlands College Goal Assessment Report Form

 

Unit/Team:  Information Technology

Reported By: Jeff Patty

Date Submitted: 5/30/06

Assessment Period: 2005-2006

 

Related College Goal: 

Maintain efficient and effective administrative services to support the instructional and community outreach programs of the college

 

 

Unit/Team Goal:  The Information Technology Department provides technological services that support the computing needs of the institutions academic and administrative functions.  Furthermore, the Information Technology Department enhances the teaching and learning process for students, faculty and staff by researching, developing, implementing, and facilitating diverse and effective delivery systems through the use of new technologies.

 

 

 

 

 

Expected Outcome: 

The Information Technology Department will provide a functional and dependable infrastructure for faculty, staff, and student utilization.

          

 

 

 

 

 

 

Outcome Assessment:

Analyze current infrastructure design and network traffic utilization statistics to ensure optimal performance and reliability.  Network logs will be analyzed for network backbone and systems operability.

 

 

 

 

 

 

 

Performance Targets:

 

Primary Target:

The network metric for overall health of the Georgia Highlands College network will be maintained at > 90% efficiency.

 

Secondary Target:

The core router for Georgia Highlands College will maintain a rating of > 98%.

 

Summary of Data Collected (Performance Results):

 

Primary: These statistics are comprised of a local and remote snapshot of router health each month.  The overall health of the network was maintained over the last year at  99.511928% efficiency. 

Secondary: The core router was maintained at a rating of 98.8792% efficiency.

 

 

 

 

 

 

 

Recommended Actions: